Internal AI Knowledge Assistant
A company-wide AI chatbot trained on internal documentation that helps employees find answers, policies, and procedures instantly.
Project showcase
Project Overview
A 500-person professional services firm needed a way to make their institutional knowledge accessible to every employee. We built an AI knowledge assistant that ingests their documentation, policies, procedures, and historical data — and makes it all searchable through a natural language interface.
The Challenge
Critical knowledge was trapped in documents scattered across SharePoint, Confluence, and local drives. New employees took months to get up to speed. Senior staff spent hours each week answering the same questions. Information was inconsistent across departments, leading to errors and compliance risks.
Our Solution
We built a retrieval-augmented generation (RAG) system that indexes all company documentation and provides accurate, source-cited answers through a chat interface. The system respects access controls, surfaces relevant documents alongside answers, and continuously improves as employees interact with it. It was deployed as both a web app and a Slack integration.
“It's like having an expert in every department available 24/7. Our people find what they need in seconds instead of hours, and the answers are always current.”
Technologies Used
Results & Impact
- Average time to find information reduced from 25 minutes to 30 seconds
- New employee onboarding time reduced by 40%
- Senior staff recaptured 6+ hours per week previously spent answering questions
- 95% accuracy rate on policy and procedure queries